When wireless users report problems with their WLAN connection, the help desk is usually the first place they turn to for troubleshooting expertise. The technician first needs to determine if the problem is at the client device, the wireless infrastructure, the wired network, or if it is an application problem.

Fluke Networks' whitepaper "Troubleshooting wireless LANs" gives you an in-depth look at the wireless troubleshooting process. You'll learn how to improve security and performance by identifying rogue access points and ad-hoc networks and learn how to conduct network audits. You'll also get a quick view of network test tools and their effectiveness at troubleshooting wireless LANs.