Learn about HP's tested and proven strategy for IT System Management. This white paper discusses the IT challenges HP faced such as high cost of owning and managing technology, implementing high number of changes without causing new incidents and above all becoming service centric, defining service management from a customer viewpoint. Learn about HP's solution, the ITSM Reference Model. This model benefited HP in several ways: Automation, Change Management, Application Design and Operations. Because HP developed end-to-end solutions that encompassed both service and software solutions, they accomplished real solutions.