The N-Focus Agent Analysis Report provides call center managers with an overview of how well their agents are performing over time. This report details how well each agent is performing in 30 - 60 minute intervals.

The N-Focus Skills Analysis Report provides performance metrics for all call center Skills (groups). The Skills Analysis report quickly identifies peak call flows and how well each busy period is actually handled by average call answer time, average call length, and total number of abandoned calls.

The N-Focus System Analysis Report displays call volume and flow for the entire call center. This real-time report enables call center managers to quickly determine where they can most effectively deploy their agents. Call center managers can also set up critical alarms to be displayed whenever key thresholds are crossed.