Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service
sponsored by eGain Communications Corp.

The new economic reality is one of increased competition, informed and demanding customers, commoditization of products and services, and relentless pressure to cut costs. In this environment, customer service is the single biggest differentiator for businesses. In the last few years, most companies have made significant efforts to enhance the quality of their customer service. However, to create competitive advantage with customer service today, they need to do more with less.

So, how can companies provide exceptional customer service at reduced costs? They need to implement next-generation customer service and contact center strategies and best practices-both topics are discussed at length in this information-packed paper.

Available Resources from eGain Communications Corp.
See what other users are reading via our Daily Top 50 Report

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement