U.S. enterprises across all industries and of all sizes are interested in reducing costs and focusing employees on core business functions. A range of options is available to organizations seeking to build global service delivery into their operations. As organizations consider how to access the advantages of nearshore and offshore sourcing, they should first assess their own objectives and needs in order to identify the capabilities and skills they will need to bring to the table, and then structure their strategies and relationships accordingly.

Service providers that invest in nearshore or offshore capabilities, such as Compuware, along with appropriate assessment, management, and allocation of their skills, will be best positioned to help their clients with these tasks. IDC predicts that enterprises that align their global sourcing strategy with their business objectives and their complexity challenges will be more likely to be successful than those that rush to offshore with cost reduction as their only goal.