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ABSTRACT:
InstantService, the premier provider of online customer service solutions for sales and customer support, today announced the addition of several major reports enhancing its integrated chat, email management and self-help service. The new version of InstantService will be released on February 7th. Customers will have immediate access to several new features:
- Redesigned reporting system interface with enhanced search functionality to improve user navigation
- Reorganized reports, based on user feedback, include drill-downs to additional customer data
- Fine-tuning of database queries and calculations to increase overall report performance
- At-a-glance Agent Availability Statistics in the Agent Console provide administrators with additional real-time data to better evaluate call center efficiency
- Enhanced controls within the Chat Sessions Monitor to help prevent accidental participation
- Additional permission settings offer administrators greater control over agent access to the Response Library
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