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Siebel Best Practice Brief: Intelligent Issue Recognition and Resolution
To reap the benefits of superior customer service at a lower cost, companies need to implement technology that reads and intelligently responds to email, accurately answers customers' questions, and assists agents in responding to customer inquiries. The Intelligent Issue Recognition and Resolution best practice can be accomplished with Siebel Smart Answer, Siebel Systems' NLP solution, which is embedded within various business processes that support multichannel customer contact, including:
- Siebel Systems, Inc.
- 08 Mar 2004
- 01 Mar 2003
- 2 Page(s)
- Data Sheet