Navigant performed an extensive review of the market before selecting the Infra web-based service management system to support its centralized business model. The Infra system additionally provided the comprehensive feature set that Navigant would need as it grew.

Infra has been implemented by Navigant as a baseline application to manage all IT incidents and problems across its network. The system, installed centrally at Navigant headquarters, is accessible across the Web from every PC, at every Navigant site.