This document explains how IP Telephony impacts customer interaction recording and analysis, as well as how emerging solutions from companies like Witness Systems can support organizations as they migrate to or deploy IP telephony.

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Feb 9, 2012

Optimizing the VoIP-Enabled Contact Center and Enterprise sponsored by Witness Systems Inc.
This document explains how IP Telephony impacts customer interaction recording and analysis, as well as how emerging solutions from companies like Witness Systems can support organizations as they migrate to or deploy IP telephony. (THIS RESOURCE IS NO LONGER AVAILABLE.)

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