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Optimizing the VoIP-Enabled Contact Center and Enterprise

Cover
This document explains how IP Telephony impacts customer interaction recording and analysis, as well as how emerging solutions from companies like Witness Systems can support organizations as they migrate to or deploy IP telephony.
Vendor:
Witness Systems Inc.
Posted:
03 Feb 2004
Published:
01 Jul 2004
Format:
PDF
Length:
5 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.