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Health Plan of San Mateo Eliminates Errors and Speeds Claims Payments
HPSM's new automated solution is smart enough to take into account the program, claim type, check date, and other variables formerly entered by hand. Today, the claims-payment process, which used to take 5-7 hours a night and required human intervention, now runs in 2.5-3 hours with minimal assistance. More importantly, the automated solution is completely error-free, which means no more late-night phone calls for Eben Yong, MIS manager.