|
|
sponsored by SupportSoft, Inc.
|
|
|
Posted:
|
09 Nov 2003
|
|
Published:
|
01 Nov 2003
|
|
Format:
|
HTML
|
|
Length:
|
2
Page(s)
|
|
Type:
|
Press Release
|
|
Language:
|
English
|
|
|
ABSTRACT:
SupportSoft, Inc. (Nasdaq: SPRT), a leading provider of real-time service management software, today announced the successful deployment of SupportSoft's Knowledge Center Suite™ within Cox Communications, a Fortune 500 and leading cable communications company. The Knowledge Center Suite leverages SupportSoft's Real-Time Service Management (RTSM) software platform that allows problems to be automatically put into context, their cause to be diagnosed and, once determined, resolved -- or even avoided altogether -- in real time.
Using SupportSoft's Knowledge Center Suite, Cox Communications' enterprise IT Help Desk Coordinators can now benefit from knowledge automation, which streamlines knowledge management and can turn static information into active answers for problems experienced by the company's 25,000 employees. The Coordinators support Cox offices in 25 states and 200 customized software applications.
|
|
|
|
BROWSE RELATED
RESOURCES
Customer Support Software | Help Desk Software | Knowledge Management
|
View All Resources
sponsored by SupportSoft, Inc.
|
BROWSE RELATED PRODUCTS:
Software
|
|
|
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
|
All Rights Reserved,
Copyright 2000 - 2007, TechTarget |
|
|
|
|
Free Newsletters