EchoStar Tunes In to Satisfied Customers Courtesy of webMethods
sponsored by Software AG/webMethods, Inc

Through six satellites spinning in near-Earth orbit, EchoStar Communications beams over 500 channels of digital video and CD-quality audio programming to more than six million customers of its DISH Network Direct Broadcast Satellite TV system.

As well as delivering the news, NASDAQ 100-listed EchoStar made headlines in November 2001 when it leapfrogged rivals to become the leader of its hotly-contested market after clinching the $25.8 billion deal to buy Hughes Electronics - owner of DIRECTV, the nation's largest satellite broadcaster - from General Motors.

EchoStar selected the webMethods integration platform to tie together its databases, billing (ERP) applications and eligibility systems for determining new customers.

With webMethods technology, EchoStar achieved end-to-end integration between front and back-office operations, which enabled new services for its customers. Essentially, customers can log and resolve service requests over the web, open new accounts online, which offers them ultimate flexibility.

For EchoStar, the integration improved business operations by automating manual processes that were previously time-consuming and redundant. The integration also allows EchoStar to complete tasks in a fraction of the time because business processes are automated and information can flow between systems in near real-time.

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