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| Dec 3, 2009 |
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Product Description
Designed to assist companies with call centers and support desks, BLive Software allows you to make better use of in-house experts by sending the right questions to the right people instantaneously. Learn how to hold impromptu, one-on-one support sessions with any customer as long as they have access to a web browser. BLive increases first-call resolution up to 70%, reduces incident-handling times up to 60% and generates customer satisfaction levels of 90% or higher.
Learn how this collaborative software integrates all these features into an easy-to-use, web-based interface:
- Instant contact
- Single or multi-person chat/discussion
- Instant remote access control
- Instant desktop sharing
- Two-way file sharing
- Online meetings
- Microsoft Outlook contact import
- Multiple queues
- Instant messaging
Type: Software
Browse Related Products:
• B2C
• Collaboration
• CRM
• CRM Software
• Customer Data Management Software
• Customer Support Software
• Groupware
• Help Desk Software
• Microsoft Outlook
• SMBs
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