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| Dec 2, 2009 |
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Product Description
As companies scramble to build and retain customer loyalty, the traditional contact center concept is rapidly changing. Customer interactions are now part of the overall customer relationship management process. Astute Solutions provides applications for successfully managing customer communications across multiple channels such as phone, Web chat, emails, faxes, and even snail mail. Astute's Customer Contact Center products include solutions for customer issue and resolution, root cause analysis, quality improvement, measurement and results, order management, reporting, response and fulfillment, as well as the integration of Internet and telephony solutions.
Type: Service
Browse Related Products:
• Contact Center Software
• CRM Software
• Customer Support Software
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