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Product Description
N-Focus is a truly unique software solution that gives you valuable insight into the operations of your call center. Rather than simply displaying performance metrics for agents within your call center, N-Focus summarizes and displays performance profiles of your call center agents, call center skill sets (departments), and even your entire call center.N-Focus can provide valuable information on:
- Agent productivity - which call center personnel are most and least productive by calls handled
- Which agents are improving or declining in performance over time?
- Skill set productivity - which call center skill sets or departments are most and least productive by calls handled and average call times
- Which skill sets are improving or declining in performance over time?
- Is your entire call center improving or declining in over performance?
Type: Software
Browse Related Products:
• Call Center Software
• Contact Center Workforce Management Software
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