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Product Description
The InstantService Chat Client is the technology by which customers on your website interact with agents using the Agent Console. The client is fully customizable, fast-loading and requires no downloads or installations by your customers.
- Customizable Appearance:
InstantService offers the most customizable chat client in the industry. All colors, text, agent pictures, and logos can be defined in the Account Administration Utility.
- Customizable Format:
The chat client can be configured to run horizontally (600x160), vertically (500x320), or even in a HTML frame (variable).
- Multiple Chat Client Versions with Automatic Fail-over:
InstantService provides Java, HTML and Active-X based versions of its chat client to ensure operability on all computers, without anything to download or install. The chat client automatically fails-over to HTML when the Java or Active-X clients do not load on the customer's computer.
- Customer Form:
A simple form to receive customer information prior to the chat can be configured from the Account Administration Utility.
Type: Software
Browse Related Products:
• Customer Interaction Services
• Internet Chat
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Product Information:
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