InQuira 6.5 Email Channel Module sponsored by
InQuira Inc
Product Description
The InQuira 6.5 Email Module optimizes existing investments in ERMS applications with the InQuira semantic processing engine. The Email Module initially responds to customer email requests with a small set of highly accurate and precise responses. If the customer is not satisfied with the response, the email request is then passed on to the ERMS system. By deflecting these emails, InQuira 6.5 can greatly reduce the volume of emails that need to be handled through the ERMS. The entire experience is seamless to the user, but can effectively deflect 15-20% of all service requests from the email channel, potentially savings companies millions of dollars in assisted-service support costs.
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