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Genesys Outbound Voice
sponsored by Genesys
Product Description
Genesys Outbound Voice allows contact centers to provide additional levels of customer service by creating, modifying, running and reporting on outbound service campaigns using comprehensive software dialer technology. Outbound Voice gathers customer data from host systems or corporate databases, and then places outbound calls and connects callers to agents. <p/> Agent resources can be expensive and automating mundane tasks provides a high return on investment. Outbound Voice improves efficiency by automating dialing and call progress detection. This way an agent is only required in the most critical part of the call ? when a customer is connected.

Type: Software

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  • CRM Software

Product Information:
  View All Documents sponsored by Genesys



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