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Product Description
SupportSoft™ solutions give companies the power of forethought to keep technology - the engine of the real-time enterprise - working. We do it with Real-Time Service Management (RTSM) software that automatically provides all aspects of customer, employee and partner service and support ranging from infrastructure management to self-healing and from self-service to intelligent assisted service. RTSM provides the ability to take problems or questions when they occur, automatically put them into context and resolve them in real-time. Moreover, RTSM can even anticipate problems and help avoid them altogether through proactive measures before they negatively impact individual or corporate productivity.
Type: Software
Browse Related Products:
• Customer Service
• Customer Support Software
• Self-Service Applications Software
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