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| Dec 3, 2009 |
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Product Description
FootPrints® for Exchange from UniPress Software gives you an easy-to-use, 100% web-based help desk & customer problem management tool without the high costs or complex administration. It helps organizations deliver powerful eSupport, enables group collaboration and reduce support costs. Specifically designed to fit within the Microsoft Exchange environment, makes it truly easy for Exchange users to facilitate workflow, communication and collaboration across users, project teams, departments or an entire organization worldwide. FootPrints for Exchange seamlessly integrates with Microsoft® Exchange 5.5, Microsoft Exchange 2000 Active Directory™, Microsoft Outlook, Microsoft SQL Server and Microsoft Access.
Improve upon your current tracking methods by centralizing issue and problem management, preventing lost issues, providing customer and employee self-service online, building a searchable knowledge base, automating tasks, increasing capacity and enabling worldwide group collaboration through a browser.
Requiring no programming, training, consulting or client software, FootPrints for Exchange can be in live production in less than a day. Users only need a browser, wherever they're located. This single, flexible and fully customizable solution gets results for help desks, support centers, customer relationship management (CRM), development/bug tracking and project management activities.
The latest most up-to-date user contact information is dynamically read from your Exchange Address Book, either Microsoft Exchange 5.5 or Microsoft Exchange 2000 Active Directory. You never have to sync the record information.
FootPrints for Exchange is a web application that runs on a single, central web server. Additional versions of FootPrints are also available for Microsoft 2000/NT/XP, Unix and Linux platforms.
Type: Software
Model #:
3.1
Browse Related Products:
• CRM Software
• Help Desk Software
• Microsoft Exchange
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