Whether you have a single department or multiple internal and remote groups worldwide, FootPrints can help your company control and centralize issue and problem management for all of your employees, external customers and projects.

It's designed to help organizations reduce support cost, speed eSupport and build workflow efficiencies by improving upon your current tracking methods with centralized problem and issue management, prevention of lost issues, customer self-service online, searchable knowledge base, automated tasks, increased capacity and group collaboration worldwide through a browser.

This powerful, comprehensive and easy-to-use tool can be in live production at your organization in less than a day. FootPrints doesn't require any programming, consulting, training, client software or database administration. Users only need a standard web browser.

FootPrints is fully customizable and flexible. Use it to access existing contact records in your LDAP Address Books, including Microsoft Exchange 5.5 and Microsoft Exchange 2000 Active Directory™. Deliver live eSupport and collaborate via the web, email, chat and wireless tools. Managers can view and analyze workflow, trends, changes and results with intelligent searches and reports.

Type: Software
Model #:  5.5

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