Product Description
Ensemble, an award-winning customer interaction management solution, enhances the productivity of customer service representatives, improves the decisions of business managers and enhances the customer experience. Concerto?s desktop solution allows agents browser-based access to information from multiple data sources.
Ensemble is scalable, and is designed to leverage existing contact center technology investments such as ACDs, PBXs, and IVRs. Multiple Ensemble systems can be connected together and centrally managed from one site using Ensemble?s enterprise call management and reporting capabilities.
The primary benefits Ensemble offers include the following:
? Maximizes agent productivity by improving the quantity and quality of both inbound and outbound customer contacts.
? Improves flexibility with a modular design that allows you to tailor solutions to meet specific business needs and build upon existing technology investments.
? Increases ROI through rapid deployment of call management capabilities across the enterprise that increase revenue opportunities.
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