CRM White Papers

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Jul 4, 2009

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BITPIPE RESEARCH GUIDE:

CRM White Papers

Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.

Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.

Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get started on choosing the right CRM solution for your company's needs with our Customer Relationship Management First Steps, and find out why it's important to "enculturate incrementally."

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Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

CRM without Compromise: A Strategy for Profitable Growth

sponsored by SAP America Inc
This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth. (WHITE PAPER: April 1, 2007) more..

Webcast: Speech-Driven Packaged Applications Can Help Reduce Telecom and IT Costs

sponsored by Nuance
Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. (WEBCAST: December 1, 2008) more..

Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution

sponsored by Nuance
This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. (PODCAST: December 2, 2008) more..

Employee Productivity Suite: Imagine a Campus where Productivity is powered by the Human Voice

sponsored by Nuance
Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and student communications productivity and business processes. (PRODUCT LITERATURE: February 25, 2009) more..

Still Struggling to Reduce Call Center Costs without Losing Customers?

sponsored by SAP America Inc
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. (WHITE PAPER: February 1, 2008) more..

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Bitpipe KnowledgeAlert is a free, customized email alert with the latest White Papers, Webcasts, Case Studies, and Product Info on Customer Relationship Management. Sign up today!:

Most Popular CRM Reports

CRM
	10 Ways Predictive Analytics Can Really Help You
	sponsored by SPSS Inc. Worldwide Headquarters
	How Self-Service Scheduling Drives Business for Appointment-Based Operations
	sponsored by TimeTrade Systems
	Why Does Contact Compliance Matter to your Oracle CRM Application?
	sponsored by Gryphon Networks Corp
	More Reports on CRM >>

CRM Services
	How Self-Service Scheduling Drives Business for Appointment-Based Operations
	sponsored by TimeTrade Systems
	eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style
	sponsored by Aplicor
	Customer Experience Management & Metrics
	sponsored by Wipro Technologies
	More Reports on CRM Services >>

CRM Software
	10 Ways Predictive Analytics Can Really Help You
	sponsored by SPSS Inc. Worldwide Headquarters
	eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style
	sponsored by Aplicor
	iPhone for the Enterprise
	sponsored by Sybase, Inc.
	More Reports on CRM Software >>

Customer Service
	Supply Chain Cost-Cutting Strategies: How Top Process Industry Performers Take Radically Different Actions
	sponsored by SAP America Inc
	Best Practices in the Call Center: A Customer Touch-Point Methodology
	sponsored by Oracle Corporation
	Let Customer Feedback Do the Driving
	sponsored by SPSS Inc. Worldwide Headquarters
	More Reports on Customer Service >>

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Recent CRM Reports(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)

Free Customer Relationship Management Newsletter

Most Popular CRM Reports

CRM

CRM Services

CRM Software

Customer Service

Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software)