Retail Branch Networks: The Keystone to Bank-Customer Relationships
By: Hewlett-Packard Enterprise View more from Hewlett-Packard Enterprise >>
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How Oversight helped White Cap fight fraud
By: Oversight Systems
Type: Case Study
White Cap Construction Supply distributes construction materials to contractors across 450 branches in North America.
With so much infrastructure comes an equally large quantity of data, and with their existing card review process not able to process the volume, they realized it was time to change.
The company needed a deeper understanding of the data, to identify the source of policy violations, control cash leakage, and provide employee coaching to change behavior and increase policy compliance.
Read the case study now to learn how Oversight helped White Cap tighten up procure-to-pay operations and fight fraud.
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Digital transformation: bridging the paper and digital gap
By: TechTarget ComputerWeekly.com
Type: Analyst Report
Enterprises need to continuously innovate to remain competitive and reduce costs, drive customer satisfaction and loyalty, and improve process efficiency. To achieve this, there is a need for a two-pronged approach of proactively digitising paper-based processes and leveraging workflow automation technologies and platforms.
Quocirca’s Digital Maturity Index reveals that a strong focus on business process transformation is paying dividends in profitability and enhanced customer relationships. Enterprises are increasingly turning to traditional managed print service (MPS) providers that have the expertise, to improve process efficiency across both paper and digital information.
- Business process efficiency, compliance and cost are top reasons for digitisation
- MPS is effectively driving paper to digital transition
- Digital leaders outperform their peers with respect to business process automation
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Time to Print
By: MicroScope
Type: eGuide
The paperless office has not become a reality, multifunction devices are in demand and the major print vendors are looking to ensure the channel can help them grow. There is talk about innovations like 3D printing having an impact and cloud-based solutions are increasing.
It is a positive time to be involved with printing and document management and there are opportunities out there for the channel. The industry is giving those looking for reasons to go back to talk to customers plenty of conversation starters about saving money, driving efficiencies and meeting their green commitments.
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Computer Weekly@50: What was happening in July
By: TechTarget ComputerWeekly.com
Type: eBook
The National Museum of Computing has again been looking into Computer Weekly's 50 years of magazine issues for another selection of articles highlighting significant news published in the month of July over the past five decades.
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CW Nordics - November 2020-January 2021: Bank branch closures continue as digital banking grows
By: TechTarget ComputerWeekly.com
Type: Ezine
Sweden's Handelsbanken is cutting its branch network by nearly half, which means more money will be invested in IT. But it's not just Sweden and the Nordics – banks across the world are watching the fintech industry demonstrate to consumers what banking can be like if the right technology is in place.
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Channel market update: the world of print
By: MicroScope
Type: eGuide
The threat of the paperless office is as far away as ever and for now there are plenty of choices for those looking to sell printer technology. This guide will provide an update on some of the recent activities by vendors on the hardware front as well as looking into the managed print service world.
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Why Retail Stores Rely on LTE & 5G First
By: Cradlepoint
Type: Resource
In brick-and-mortar stores, wired connectivity isn’t agile enough to accommodate retail technology trends. Today’s retailers are embracing a cellular-driven approach to maximize connection reliability and flexibility. View this infographic to discover how the wireless WAN branch helps these retailers puts LTE and 5G first.
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Channels to Managed Print Services in Europe
By: TechTarget ComputerWeekly.com
Type: Analyst Report
Analyst group Quocirca reviews channel-led managed print services (MPS) programmes.
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How a leading bank reduced cloud costs by 40% with Anunta
By: Anunta Technology
Type: Case Study
Faced with soaring cloud costs and a sprawling virtual infrastructure, a leading bank with 2600+ branches needed a way to optimize performance and maximize efficiency. Anunta rose to the challenge, leveraging expertise in managed services and cloud cost optimization. Discover the impressive results in this case study.
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Managed Print Services in the Cloud
By: TechTarget ComputerWeekly.com
Type: Analyst Report
Analysts Louella Fernandes and Clive Longbottom discuss the benefits of extending managed print services to the cloud.
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Unlocking the circular economy in the print industry
By: TechTarget ComputerWeekly.com
Type: Essential Guide
There is a significant opportunity for organisations to gain economic and environmental benefits through operating a more efficient print environment, this report from analyst Quocirca reveals.
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How PANDORA (& other retailers) achieved networking success
By: Cradlepoint
Type: eBook
What unique networking challenges do retailers encounter? Along with unpacking 7 of them, including connectivity for pop-up stores and out-of-band management for branch continuity, this 17-page e-book explores retailers’ stories of networking success. Download the book to learn about the journeys of PANDORA, T-Mobile and more.
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Print security: An imperative in the IoT era
By: TechTarget ComputerWeekly.com
Type: Analyst Report
Analyst group Quocirca gives the perspective on the risks and best practices of print security.
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How a leading private bank saved $8M annually with VDI
By: Anunta Technology
Type: Case Study
A leading private bank with almost 8,000 branches and close to 180,000 employees was at a technological crossroads as their once-lauded virtual infrastructure had become cost-prohibitive, impeding agile operations and remote access. Learn how they saved $8M annually through a partnership with Anunta in this case study.
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Quocirca: Selecting a cloud printing platform
By: TechTarget ComputerWeekly.com
Type: Resource
As IT teams are faced with managing printing across a hybrid workplace, cloud printing platforms offer a way of tracking, monitoring and securing print in the office and at home. With untrusted devices, such as home printers, posing a threat to IT security, cloud print platforms that support zero-trust environments should be deployed.
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Top 10 retail technology stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?
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CW Europe - December 2020-February 2021: Tour de France fans get a virtual experience
By: TechTarget ComputerWeekly.com
Type: Ezine
The organisers of this year's Tour de France worked with technology services company NTT in partnership with Amaury Sport Organisation to provide what they described as an "enhanced experience" for race fans who could not be at the roadside because of Covid restrictions.
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8-page paper: Why use wireless WAN for branch networks?
By: Cradlepoint
Type: White Paper
How can you mitigate the risk of downtime for your branch network? This 8-page white paper by Cradlepoint, “6 Wireless Failover Strategies for Enterprise Branch Continuity,” provides expert recommendations. Download the paper to unlock those insights.
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Paper free – are we there yet?
By: TechTarget ComputerWeekly.com
Type: Research Content
In this comprehensive report, AIIM Market Intelligence takes an in-depth look at the amount of paper in the office, the impediments to removing it, the take up of digital mailrooms and multi-channel capture, and the increasing exploitation of mobile and cloud.
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A Computer Weekly buyer's guide to managing paper processes
By: TechTarget ComputerWeekly.com
Type: eGuide
Modern paper processes are ripping up the rule book. In this 13-page buyer's guide, Computer Weekly looks at risk mitigation, security measures for connected printers and the shift towards end-to-end digitisation.
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Fintech & the digital customer experience
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, find out how banks such as Malaysia's RHB are keeping up in the digital age, the state of mobile payments across the APAC region, and why some bankers believe retail banking will be fully automated in just a few years.
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Computer Weekly buyer's guide to fintech
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly weighs up thecompetition from tech-based challenger banks, the importanceof customer experience and the value of leaving conventionalbanking in the past.
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MicroScope – May 2022: Charging at SME security challenges
By: MicroScope
Type: Ezine
With cyber threats growing, SMEs have to improve their security position, and the channel is best placed to support that aim. Read all about improving security, how sustainability is more important than ever in channel conversations, and the impact of hybrid working
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MicroScope – May 2020: Staying connected
By: MicroScope
Type: Ezine
In this issue, read about how the channel is helping customers stay connected during the pandemic, with Covid-19 raising hardware as businesses aim to provide technology for home workers. Also discover the benefits of SD-WAN and learn about the top compliance concerns for the coming year
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CRM Evolves Towards Digital Customer Engagement
By: TechTarget ComputerWeekly.com
Type: eGuide
This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.
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Computer Weekly – 19 December 2023: The ransomware threat to UK critical infrastructure
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, a parliamentary report warns that a lack of ransomware preparedness at the highest levels of government is leaving UK critical national infrastructure dangerously exposed – we analyse the risks. We also examine how AI tools are helping to enhance cloud security. Read the issue now.
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The currency of trust: why banks and insurers must make customer data safer and more secure
By: TechTarget ComputerWeekly.com
Type: Research Content
Banks and insurers enjoy a significantly higher level of trust from consumers in the cyber security of their systems than any other sector, but the financial services industry is less confident in its ability to detect security breaches, this report from Capgemini reveals.
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3 key use cases of AI-powered SASE
By: Superloop
Type: Product Overview
In the face of increasing IT costs and widening security gaps, many organizations have adopted a SASE tool, such as AI-powered SASE. So, what should you know about AI-powered SASE? For a quick introduction to the topic, continue on.
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CIO Trends #11: Nordics
By: TechTarget ComputerWeekly.com
Type: eGuide
The Nordic region is a place where people aren't afraid to try out the latest digital technologies. In banking for example, the region is leading the way in the age of open banking. Read here why this might be the case. But it goes way beyond the technology itself and has a lot to do with the attitude to change in the region.
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CIO Trends #11: Nordics
By: TechTarget ComputerWeekly.com
Type: eGuide
The Nordic region is a place where people aren't afraid to try out the latest digital technologies. In banking for example, the region is leading the way in the age of open banking. Read here why this might be the case. But it goes way beyond the technology itself and has a lot to do with the attitude to change in the region.
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How SASE and SD-WAN are making on-premises firewalls redundant
By: Superloop
Type: Resource
According to Gartner, by 2024 at least 40% of enterprises will have explicit strategies to adopt SASE, up from less than 1% at year-end 2018. Access this resource to learn how SASE and SD-WAN can make on-premises firewalls redundant.
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Boost CEM with chief customer officer
By: TechTarget Customer Experience
Type: eGuide
Access this exclusive resource to find out about the value of a chief customer resource officer. Read on to learn more about their duties and responsibilities and how they can help you organization refocus on the increasingly important customer experience management.
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New tech on the block: Planning for blockchain in the retail and consumer packaged goods industries
By: TechTarget ComputerWeekly.com
Type: Essential Guide
This research from Deloitte identifies the areas with the biggest immediate opportunity for retail and consumer packaged goods (CPG) businesses looking to invest in blockchain technology.
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Cloudflare Magic WAN
By: Cloudflare
Type: Product Overview
Remote work is in full effect, and the internet has supplanted the corporate network. Magic WAN simplifies network connectivity from branch sites, multi-cloud VPCs, or data centers to the Cloudflare One SASE platform. Download this overview to learn more.
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Network connectivity: SASE vs. MPLS
By: Superloop
Type: White Paper
MPLS was designed for use in the legacy, pre-cloud world where all enterprise users typically worked in a branch and all traffic was routed back to a data center to access IT applications and resources. Access this white paper to learn how SASE safely replaces MPLS with cheaper internet links.
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MicroScope – December 2022: Dealing with rising prices
By: MicroScope
Type: Ezine
With prices rising, many are looking at what costs to cut – yet in the channel, the opposite might prove for better business. In this issue, read about how to navigate the cost issue, learn about the growing area of security, and learn about how to create a more appealing employment experience to attract talent
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A Computer Weekly buyer's guide to digital customer experience
By: TechTarget ComputerWeekly.com
Type: eGuide
The pandemic has brought on changes to how organisations and their customers interact. In this 15-page buyer's guide, Computer Weekly looks at why firms need to adapt, what customer and employee experience has in common and what companies are doing to update the digital customer experience.
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CIO Trends #3: Nordics
By: TechTarget ComputerWeekly.com
Type: eGuide
In this Nordic e-guide we look at how CIOs can succeed in the age of digital transformation. Find out if you have what it takes because the opportunity is massive if you get digital right. There is also some advice for CIOs looking to get more out of their budget so they can fund digital initiatives.
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The Future of Financial Services: Part 2
By: TechTarget ComputerWeekly.com
Type: eGuide
In the second part of our 'Future of Financial Services' e-guide series, read about how the financial services industry is not just being shaken up with cosmetic changes, but is about to go through the process of being stripped down and rebuilt.
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Computer Weekly - 11 January 2022: How Pepsi is taking digital to the max
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to PepsiCo's digital director about delivering innovation in customer experience. Our first buyer's guide of 2022 examines hybrid cloud storage. And we find out how Arkwright and Granville from the BBC sitcom Open All Hours are inspiring retailers 40 years on. Read the issue now.
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Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic
By: TechTarget ComputerWeekly.com
Type: eBook
The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.
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Innovation Awards APAC 2023 - Financial Services: DBS Bank
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, read more about DBS Technology Marketplace and how it delivers anything-as-a-service (XaaS) capabilities that enable the bank's applications teams to adapt cloud-native applications quickly and efficiently.
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Computer Weekly – 20 March 2018: Where neuroscience meets technology
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how computer scientists are using data, cloud and virtual reality to understand the brain and improve mental wellbeing. We analyse newly published government documents detailing the early problems with Universal Credit. And we look at how AI can help improve cyber security. Read the issue now.
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A guide to continuous software delivery
By: TechTarget ComputerWeekly.com
Type: eBook
Software empowers business strategy. In this e-guide we explore how to deliver new software-powered functionality for continuous business improvement.
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CW Europe - September-November 2020: IT expertise in banks' boardrooms reduces risk, says European regulator
By: TechTarget ComputerWeekly.com
Type: Ezine
The European Central Bank has found that banks with the most IT expertise in the boardroom have better control in several IT risk categories, including fewer successful cyber attacks and less downtime of critical IT systems.
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Royal Holloway: Secure multiparty computation and its application to digital asset custody
By: TechTarget ComputerWeekly.com
Type: Research Content
For this article in our Royal Holloway security series, the authors provide a brief overview of multiparty computation (MPC) and highlight the benefits of MPC-based bitcoin custody over traditional approaches.
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Vendor Study – Software Defined Solutions and Services
By: Apcela
Type: Analyst Report
This ISG Provider Lens study examines the different kinds of global network offerings related to SDN. These include SD-WAN (consulting, implementation and managed services), SD-WAN (DIY) and equipment and service supply to enterprises for own operation. Read the study now to learn which could best fit your business’ needs.
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Customer experience maps vs. customer journey maps
By: TechTarget ComputerWeekly.com
Type: eGuide
Customer experience management is a set of processes a company uses to track interactions between a customer and the organization across every touchpoint. In this infographic, learn about the main differences between customer experience maps and customer journey maps, and why they are key factors in the operation of CXM software.
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Retail bank makes FIX connectivity a competitive differentiator
By: ITRS Group Limited
Type: Case Study
To remain competitive and uphold a business’ reputation, Applications and Trading Support teams require robust FIX monitoring to measure FIX connections, proactively manage potential risks, and minimize time to remediation. Learn how one bank achieved a competitive FIX connection turnaround time of <280ms and decreased MTTR by 93% in this study.
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US Retailer sees 6% customer satisfaction improvement and attrition drop with Teleperformance
By: Teleperformance
Type: Case Study
Maurices’ customer satisfaction score (C-SAT) for a prior 14-month period fell short of their 25-point goal. Download this case study e-book to discover the outcomes associated to Teleperformance’s action plan for Maurices, wherein the C-SAT review processes were updated, and Training Arcade rolled out to gamify agent learning.
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Extracting actionable data from banking malware
By: TechTarget ComputerWeekly.com
Type: Essential Guide
This article in our Royal Holloway Security Series demonstrates how actionable data can be extracted from banking malware and how it can be used to defend against highly damaging cyber attacks from organised criminal gangs.