Designing Artificial Intelligence for Games (part 2)
By: Intel Software Network View more from Intel Software Network >>
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5 reasons why you won’t be replaced by AI
By: InflowCX
Type: Blog
The integration of artificial intelligence (AI) into business operations drives frequent conversations about the potential replacement of human agents. However, considering that humans tend to think in extremes, a more practical outcome is typically the result when fears like this arise.
In fact, there are a variety of reasons why AI is incapable of replacing agents, 5 of which are fleshed out in this blog post. Read on to learn how AI and human agents can work hand in hand to help agents free up their time and focus on their most meaningful work.
These are also closely related to: "Designing Artificial Intelligence for Games (part 2)"
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Chatbots & virtual agents: CX leader’s guide to AI
By: InflowCX
Type: Blog
As companies continue to consider implementing chatbots and virtual agents into their customer experience (CX) operations, many have realized just how many variations of AI tools are available, making it hard to know which ones are best for your needs.
This article can provide you with insight into the chatbot and virtual agent landscape, walking you through each type with their benefits and challenges, as well as key steps for successful implementation and more effective CX.
Browse the article to learn more.
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Do you really need a virtual agent in your contact center?
By: InflowCX
Type: Blog
Today, many customers believe that an organization not employing a virtual agent strategy can be a hindrance to their overall experiences.
However, with so many companies still on the fence about AI and automation in their service centers, it can be difficult to know what is best for your needs.
This article can provide you with the top 5 questions you should be asking your prospective virtual agent solution, including:
- Can you understand and process natural language?
- How well can you multi-task?
- And 3 more
Browse the article to learn more.
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Computer Weekly's Downtime Upload Christmas Special
By: TechTarget ComputerWeekly.com
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In this week's episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna discuss their favourite moments of the last 10 episodes as part of their Christmas Special.
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Aligning risk & service models for operational resilience
By: ServiceNow
Type: White Paper
Integrating an entity hierarchy into risk management aligns with CMDB and CSDM for risk visibility. Maturing from tactical to service-centric, it includes third parties, enhancing accountability and transparency. Read to build a robust framework aligned with business services and infrastructure.
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Artificial Intelligence and Machine Learning in data analytics and business applications
By: TechTarget ComputerWeekly.com
Type: eGuide
Artificial Intelligence and the sub-set of it which is machine learning are hot. It's been impossible to attend an IT conference in the last year or so without encountering a dead human genius reincarnated as a software system or a robot.
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Is your contact center ready for today’s CX demands?
By: InflowCX
Type: Blog
Customer-centric innovation has become a top priority for organizations worldwide. However, many contact centers don’t have the right tools to keep up, and their legacy systems can make the agent experience a hassle. Browse this article to learn more.
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Five Contact Center ChatGPT Prompts You Can Use Right Now
By: InflowCX
Type: Blog
No matter the industry, all the buzz is around ChatGPT and generative AI. Those organizations that find efficient ways to harness the power of this technology will most likely be the industry leading companies of the future. This is especially true in the contact center where drinking from the firehose seems to be too common. Read on to learn more.
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Your guide to leveraging automation for your contact center
By: InflowCX
Type: Blog
As labor shortages, agent burnout, and inferior customer experiences plague contact centers, many are turning to automation to solve these issues and more. However, most organizations are unsure of where to start and can find the integration process daunting. Browse this article to learn more.
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5 drivers of value-based care success
By: Quality Reviews
Type: eBook
In recent years there has been a push for digital transformation in the value-based care terrain in healthcare, but there needs to be a clear strategy and assessment process entities to determine if digital transformation is appropriate. Read this eBook to ensure that you undertake an intelligent and methodical digital transformation.
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Top 10 artificial intelligence stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
According to Gartner's 2019 CIO Agenda survey, organisations that have deployed artificial intelligence (AI) grew from 4% to 14% between 2018 and 2019. These are Computer Weekly's top 10 AI articles in 2019.
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Computer Weekly 6 August 2019: Using tech to boost staff morale
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at the emerging technologies being used to improve employee experience and raise staff loyalty and motivation. The CIO of the Football Association explains how IT is changing the way the national game is administered. And we examine the growing role of AI in preventing cyber attacks. Read the issue now.
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Speech analytics: 8 key ways you can enhance contact centers
By: Hinduja Global Solutions
Type: Blog
As organizations continue to leverage speech analytics to improve products and services for customers, many are beginning to realize that they can reap the same benefits when using it internally. So, how can today’s contact center teams and agents best use this technology? Browse this article to learn more.
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“Back to baseline”: How to escape legacy over-customization
By: ServiceNow and KPMG
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Discover in this ESG showcase how KPMG’s “Back to Baseline” streamlines processes, accelerate value realization for stakeholders, and readies organizations for the future of ServiceNow.
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Eliminate your API vulnerabilities with Cequence Unified API Protection
By: Cequence
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Today’s security teams simply lack the visibility and defense capabilities they need to protect the ever-growing risk from APIs and other application connections. Check out this data sheet to see how the Cequence Unified API Protection solution can reinforce the vulnerabilities that may undermine your organization.
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Customer Experience Exchange E-Zine: Issue 3
By: TechTarget Customer Experience
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In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Empower your support agents with conversational AI
By: MoveWorks
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To enhance employee productivity and satisfaction, Broadcom decided to leverage a conversational AI solution, allowing them to not only ensure continual service improvement but also enable strategic growth for the business. Tune in to this webinar to discover how Broadcom can now scale seamless support by utilizing AI and automation.
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Generative AI: How can you leverage digital humans?
By: Reply
Type: eBook
AI entities are now capable of learning from data, analyzing intricate patterns, and refining their performance over time. Business leaders must stay updated on developments, evolving applications, and user interest to exploit this dynamic landscape and harness the transformative potential of generative AI and digital humans. Read on to learn more.
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Private cloud management: What enterprises need to know in 2021
By: TechTarget ComputerWeekly.com
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As an authority cited in the lead article in this e-guide explains, for many businesses "real time" means more frequent business intelligence reporting or data model updating. And yet, as another article in this e-guide explains, many organisations lack the infrastructure and culture necessary to deliver the required data.
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Informational Brief: The anatomy of an AI-driven organization
By: Teradata
Type: Resource
Today, AI is changing the data and analytics game. That’s why IDC recently set out to understand the characteristics of organizations that are making the most of AI-driven decisioning and the outcomes they are achieving. Download this analyst report to discover key trends in leadership and decision making in the era of generative AI.
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Is Artificial Intelligence on the March to Replace Traditional IT Administrators?
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, we look at how artificial intelligence is being used to automate existing jobs, such as IT administrators and customer service agents. Capital One's European CIO talks about how to create an agile business. And we offer tips on how to deal with an Oracle software audit. Read the issue now.
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Your expert guide to data protection strategy: backup, replication, snapshots and virtualisation
By: TechTarget ComputerWeekly.com
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We walk you from the basics of backup methods to the pros and cons of different ways of protecting data and key issues in virtual machine backup.
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UCaaS vs. CCaaS vs. CPaaS: What's the difference?
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It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
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How to implement an enterprise AI copilot for your business
By: MoveWorks
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This white paper delves into 4 levels of AI copilot strategy, from basic LLM integration to full enterprise deployment, outlining required capabilities and investments. Read on to discover the essential frameworks, risks, and considerations for leveraging AI copilots to enhance operational intelligence.
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Adding AI to your AP Ops can improve morale and productivity
By: Documation Software Ltd
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When you look at your news feed, how many articles have you noticed that talk about all the industries that will be replaced by AI? Those lists usually include finance departments because of the amount of repetitive tasks conducted on a daily basis. But, this is actually a scenario where AI and human talent can converge. Read on to learn more.
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Artificial Intelligence 101: Jargon Buster
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Where once stood Big Data and Data Science, now stands AI and its younger sibling, Machine Learning. AI is red hot. And stuffed with jargon. Whether you are an IT professional looking to see how AI can benefit your organisation, or an entrepreneur looking to launch an AI-fuelled start up, this Jargon Buster will help to throw the trend into relief.
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Passwordless security: 101 lesson
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As they spot vulnerabilities in their password-based security models, many organizations have adopted a new security approach: passwordless. For an introduction to passwordless security, take a look through this article.
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Threat intelligence: AI vs. traditional threat management
By: Bottomline Technologies, Inc.
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As traditional antivirus programs and intrusion detection systems become ineffective against ransomware and advanced persistent threats, it’s become imperative for organizations to take proactive approaches – such as AI-driven threat intelligence. Take the survey to access Traditional Threat Management vs. AI-Driven Threat Intelligence.
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How PKI Helps to Maintain Trust for 5G
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Spotlight on the Nordics: Artificial Intelligence
By: TechTarget ComputerWeekly.com
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In this e-guide we explore how artificial intelligence is going to play a key role in the future of the Nordics. We discuss whether AI is truly a threat to humans in terms of the future of work, how AI can benefit humans in the future and how the Finnish government is backing a national AI development strategy.
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Improve customer service efficiency and reduce costs: Samsung’s transformation story
By: Teleperformance
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When Samsung Electronics realized that they needed to revamp their customer service operations to enable easier access to support, they sought out a partner that could help them better manage their customer interactions and transform their processes to keep up with new standards. Dig into this case study to learn more.
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A Computer Weekly buyer's guide to deep learning
By: TechTarget ComputerWeekly.com
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Mastering Amazon SageMaker BlazingText
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AI in the contact center: CX leader’s roadmap for success
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Best cloud security certifications
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There are four broad forms of AI in use today, ranging from simple and almost mechanical to complex and almost human. These forms of AI are designed to stand in for human intelligence, but their ability to represent something even approaching human intelligence is greater as we progress through them. Download the infographic to learn more.
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10 top artificial intelligence certifications
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Type: Infographic
Artificial intelligence (AI) is on track to be the key technology enabling business transformation and allowing companies to be more competitive. Learning about and understanding AI can set individuals on the path to promising careers. In this infographic, we share 10 top certifications and courses to help you succeed in a future powered by AI.
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5 Steps to A World Class Supply Chain
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AI: Beyond the hype
By: TechTarget ComputerWeekly.com
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Artificial Intelligence is red hot. But what lies beyond the hype? Once it was big data, then cloud, now it is artificial intelligence, and that sub-set of it which is machine learning, that's generating more heat than light. Is there business value here?
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5 questions to ask about virtual agents
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Amazon EC2 & Intel Xeon Scalable processor use cases: DBs, AI/ML, and more
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Compendium of AI use cases for banking, healthcare, & more
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Conversational AI in the contact center: Benefits and challenges
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As contact center teams continue to struggle to accurately catalog large amounts of customer information through their conversations, many organizations have turned to conversational AI tools to help achieve their goals. But what exactly are the benefits of AI? Browse this article to learn more.
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AI to advance Swedish military systems
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A Role for AI and Humans in the Recruitment Process
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Take a brief survey to download this buyer's handbook and learn about the ways that AI-powered job coaching, recruiting tools, and employee development programs can help individuals align with best-fit career opportunities, as well as how the limitations of AI are shaping the roles of modern HR teams.
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Empower your sales team with an AI-powered CRM
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Top 10 Improvements in AP Automation
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