The New Face of IT Service Management: Aligning Business, Development and Operations Teams for Strategic Advantage

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This research shows that a lack of trust in IT's ability to deliver business value is one of the biggest hurdles that enterprises face in bringing IT and business closer together. In today's business and technology environments-where expectations of IT are higher, but where change, risk, and complexity are increasing and the legacies of past investments are having an ever greater impact-it's imperative that IT organisations find ways to demonstrate their ability to add value.
Vendor:
IBM
Posted:
Feb 8, 2021
Published:
Feb 13, 2009
Format:
PDF
Type:
White Paper
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