Microsoft Dynamics CRM Trial
By: Microsoft View more from Microsoft >>
Download this next:
CRM Initiatives for Improved Customer Experience
By: TechTarget Customer Experience
Type: eGuide
In the past when a business was debating different customer relationship management (CRM) platforms the focus was on which deployment method to adopt: cloud or on-premises.
The features and applications it offered were an after-thought – until now. Savvy companies are refocusing their attention on what really matters, how the CRM platform will bolster the customer experience.
Download this expert guide to discover which features should play an important role in the buying decision, such as ease of use, enterprise-class applications, and more.
Read on to learn more.
These are also closely related to: "Microsoft Dynamics CRM Trial"
-
Pros and cons of major CRM providers
By: TechTarget ComputerWeekly.com
Type: Ezine
Customer relationship management (CRM) and cus¬tomer experience (CX) are coming together, and this is reflected in the latest offerings from the major CRM providers.
Read this issue of Computer Weekly for insight and reviews into the leading customer relationship management and customer experience software providers.
-
Call Center Tips: Bridging the CEM Chasm
By: TechTarget Customer Experience
Type: eGuide
Customer experience management (CEM) is a critical component of gaining a competitive advantage in the modern age of the customer. By optimizing customer interactions through a variety of channels - call center and social CRM included - you can foster customer loyalty and long-term revenue.
Unfortunately, many businesses rely on legacy technology and siloed organization structures that hinder their ability to make the most of customer interactions. So what can be done?
Check out this expert e-guide with advice from Forrester analyst Art Schoeller, as he explores how to harness social media channels in your call center via an "outside-in" strategy. Read now to learn how to reach all customer touchpoints and achieve 100% visibility into your end-to-end customer interactions.
Find more content like what you just read:
-
6 customer service channels you need to support
By: Oracle Corporation
Type: eGuide
Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.
-
Supporting a Multichannel Contact Center
By: TechTarget Customer Experience
Type: eGuide
Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.
-
Interactive Marketing eBook: It’s all about the Journey
By: TechTarget Customer Experience
Type: eBook
No matter where you are on your journey to Interactive Marketing, you can get there with the right marketing software solutions. When you achieve effective, efficient, measurable marketing that creates meaningful dialogue, you ensure increased lifetime customer value. This eBook reveals just some of the important steps along the journey.
-
A Computer Weekly Buyer's Guide to Customer Experience
By: TechTarget ComputerWeekly.com
Type: eBook
Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings.
-
New CRM Technologies bring sales success to businesses
By: TechTarget Customer Experience
Type: eGuide
In [this expert e-guide], read about how one emergency response software company integrated a CRM platform, resulting in major time-saving efficiencies – most importantly, an improved process that enables the company to sell product licensing. Also read about a lumber executive who recently bought into a successful social CRM.
-
Mistakes in Cloud Application Deployment
By: TechTarget Business Analytics
Type: eGuide
This expert E-Guide explores the mistakes many organizations make when deploying apps in the cloud and describes how you can avoid making the same issues. In addition, learn why cloud integration is so complicated for today's testers.
-
4 data privacy predictions for 2022
By: TechTarget ComputerWeekly.com
Type: Infographic
Over the last two years, businesses and employees saw their workspace change forever with the rise of hybrid and remote work. All of a sudden, data privacy became a top priority for enterprises all over the world. As attention continues to build, here are four data privacy predictions for 2022 and beyond.
-
Distributed Cloud: Infrastructure Insights
By: Panduit
Type: eBook
Dive into this e-book for the 12 questions and answers to the reasons behind the rise in distributed cloud architectures, and the steps that cloud providers are taking to ensure enterprise customers can access the services they need.
-
How Apporto compares to other VDI solutions
By: Apporto
Type: Product Overview
Today’s employee experience depends heavily on an effectively integrated IT ecosystem, including SaaS, web, and virtual applications and desktops. Apporto offers a seamless and superior user experience without the traditional complexities and costs associated with VDI solutions. View this resource to learn more.
-
Embracing Your Customer's Uniqueness to Win
By: TechTarget
Type: Webcast
Tune in to this TechTarget webinar for a close look at how to attract more new buyers and bind existing customers through a focus on customer centricity that goes far beyond modeled personas.
-
The 3 greatest imperatives for CX enhancement in 2024
By: ServiceNow
Type: eBook
One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. in this e-book, discover the 3 greatest imperatives influencing organizations’ current approach to improving CX in 2024 and beyond.
-
Real-time analytics possible fuel for post Covid pandemic growth
By: TechTarget ComputerWeekly.com
Type: eGuide
Real-time analytics promises the last word in business agility. There is obvious business value in being able to react immediately to changing patterns in customer behaviour or to prevent problems ahead of time, to give but two examples. And becoming more real-time could be an element in accelerating economic growth beyond the pandemic.
-
Public cloud in India: A guide to building digital resiliency
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, read more about the rise of India as a cloud powerhouse, what major suppliers are doing in the market and an expert's take on the importance of having a cloud operating model to drive business outcomes from cloud initiatives.
-
Modern Data Protection Is More Than Backup
By: TechTarget Data Backup
Type: eBook
This exclusive e-book takes a look at how data protection is changing today. Download now to learn how and why backup is converging with other IT technologies and how copy data management differs from traditional backup.
-
Five stages of supply chain management
By: TechTarget ComputerWeekly.com
Type: Infographic
Supply chain management (SCM) is the optimization of a product's creation and flow from sourcing to production, logistics and delivery. Because it's such a complex undertaking, each partner must communicate and work together to create efficiencies, manage risk and adapt quickly to change. In this infographic learn about the 5 steps of SCM.
-
Security risks in 2021: Ransomware & the return to the office
By: Illumio
Type: Research Content
Although 2020 was a year largely defined by remote work, organizations are expected to transition towards a more hybrid work model for 2021 and beyond. Read this exclusive research report to unlock expert insight into the key security risks and challenges of a hybrid work model.
-
CRM Evolves Towards Digital Customer Engagement
By: TechTarget ComputerWeekly.com
Type: eGuide
This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.
-
Getting data analytics right
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, read more about how organisations are moving beyond descriptive analytics, the importance of organizational culture in data analytics initiatives and the top features you should look out for in analytics tools.
-
Technical Guide on Malware Trends
By: TechTarget Security
Type: eGuide
TechTarget’s Security Media Group presents a comprehensive guide to malware trends. Our experts help you adopt your security strategies, policies and spending to address the ever-changing and customized world of malware to keep targeted attacks, phishing scams and other malware-based attacks at bay.
-
The state of data in the AI era: What you need to know
By: Software AG
Type: eBook
In this e-book, explore the state of AI in the enterprise, key challenges of scaling AI, how modern data integration can remove AI scaling challenges, the tricks to moving beyond data integration for even better AI results, and more.
-
CIO Trends #11: Nordics
By: TechTarget ComputerWeekly.com
Type: eGuide
The Nordic region is a place where people aren't afraid to try out the latest digital technologies. In banking for example, the region is leading the way in the age of open banking. Read here why this might be the case. But it goes way beyond the technology itself and has a lot to do with the attitude to change in the region.
-
CIO Trends #11: Nordics
By: TechTarget ComputerWeekly.com
Type: eGuide
The Nordic region is a place where people aren't afraid to try out the latest digital technologies. In banking for example, the region is leading the way in the age of open banking. Read here why this might be the case. But it goes way beyond the technology itself and has a lot to do with the attitude to change in the region.
-
Technology industry at the cross-roads: Transforming quote-to-cash operations
By: TechTarget ComputerWeekly.com
Type: Essential Guide
This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.
-
Identify Real Opportunities with Persona Targeting
By: TechTarget
Type: Webcast
Tune into this TechTarget webinar for expert insight into how persona thinking should inform marketing and sales execution as customer decision-making processes continue to evolve and expand.
-
E-Guide: Selecting a SIM for midmarket business
By: TechTarget Security
Type: eGuide
This expert E-Guide discusses the evolvement of SIM tools, differences in deployment processes and top requirements you should consider before making a decision.
-
Small changes to your customer engagement that can yield big results
By: InflowCX
Type: Blog
As a contact center, you must focus on perfecting those tiny errors, as it can result in wasted time or inadequate assistance. So, how can you elevate the customer journey from “not bad” to great? What are the best ways you can enhance the contact center experience for all? Browse this article to learn more.
-
Audio for Effective Collaboration in a Hybrid World: 4 Ways to Make It Happen
By: Shure Inc
Type: Resource
Tap into this Frost & Sullivan visual and interactive white paper to uncover 4 practical steps to leverage audio as a foundational tool for employee engagement and success—empowering everyone to hear and communicate effectively.
-
A Computer Weekly buyer's guide to continuous integration and continuous deployment
By: TechTarget ComputerWeekly.com
Type: eGuide
Continuous integration and continuous deployment offer a variety of advantages for software developers. In this 13-page buyer's guide, Computer Weekly looks at what changes are in its pipeline, assesses the cultural changes it brings and how it can deliver results at speed.
-
Your complete checklist for cross-border commerce
By: Digital River
Type: White Paper
Studies show that 57% of worldwide online shoppers make purchases from overseas retailers. Cross-border commerce is on the rise, with digital technologies allowing for an international scope of business beyond anything that has come before. Download this checklist to learn how you can expand your commerce operations into new markets.
-
Cybersecurity Market Insights & Decision Guide
By: ARG, Inc.
Type: eGuide
Done correctly, cybersecurity goes beyond tools and applications to encompass how you deploy and configure technology. With this guide, learn how to protect your organization and prepare for an audit.
-
Innovation First: Building the Mindset, Leadership, and Culture for a Customer-Centric Business
By: AWS
Type: eBook
From creating a cloud-based digital production platform to combining disparate multimodal data sets, organizations everywhere continue to double-down on cloud investments to streamline infrastructure management and drive business innovation. Browse this e-book to examine cloud innovation tactics for your company.
-
The Total Economic Impact of Ensono IT Infrastructure Management Services
By: Ensono Limited
Type: Analyst Report
In today’s evolving workforce, enterprises considering outsourcing must look beyond hard cost savings to enable activities that accelerate innovation, improve retention and create differentiation, according to a Forrester report. Access now to explore the ROI enterprises may realize by deploying Ensono’s IT infrastructure management services.
-
Bitdefender Pen Testing: 6 benefits for web, mobile, & networks
By: Bitdefender
Type: Product Overview
Bitdefender Offensive Services go beyond vulnerability assessment by identifying key security weaknesses so they can be remediated, in addition to customized Penetration (Pen) Testing. Find out how your company could benefit from employing Bitdefender Offensive Services by downloading this solution overview
-
Top 10 reasons to choose Dell PowerStore
By: Dell Technologies
Type: White Paper
Download this white paper for the top 10 reasons customers are choosing Dell PowerStore to prepare for the future.
-
Improve your customer service: 8 best practices & more
By: Teleperformance
Type: White Paper
Today, 88% of consumers have higher customer service expectations than in past years. This means that it has become critical to ensure efficient, personalized, and memorable customer experiences (CX) to meet new standards and increase loyalty. So, what exactly do customers want? Dig into this guide to learn more.
-
Deep observability exposes previously unseen threats
By: Gigamon
Type: White Paper
Unfortunately, as IT and cloud environments become increasingly complex, challenges establishing and maintaining observability are only rising. Gigamon’s deep observability technology is designed to overcome these challenges, using network intelligence and insights derived from metadata to deliver defense in depth. Read on to learn more.
-
How Red Hat & Intel rapidly operationalize your AI/ML models
By: Red Hat and Intel
Type: Product Overview
Despite attractive benefits, a high AI/ML project failure rate remains, with many experiencing real challenges moving projects from concept to production. Download this product overview to understand how Intel and Red Hat can help you face these challenges directly and rapidly operationalize your AI/ML models.
-
4 keys to mature identity security
By: Ping Identity Corporation
Type: White Paper
As users and apps move beyond the firewall, the task of securing your digital enterprise against increasing security threats has become mission critical.This white paper is designed to serve as a guide to access security, giving you access to the 4 keys to developing a mature identity security. Download the full guide now to learn more.
-
How to integrate SaaS with CASB
By: Palo Alto Networks
Type: Analyst Report
Today, organizations rely on the cloud for core business applications and data, but a layered approach has also increased complexity and brings new challenges. This ESG report digs into how integrating CASB with SaaS security providers aims to address these challenges by delivering key capabilities. Read on to get started.
-
CPQ Concepts Explained: Go Beyond Guided Selling with Tacton
By: Tacton
Type: White Paper
There are significant gains to be made by letting your customers access the entire spectrum that your products cover, allowing them to find the product combination that suits their specific requirements. Read on to learn how you can leverage a CPQ application to go beyond guided selling and help customers find their optimal solution.
-
deliver a fully hyperconverged infrastructure (HCI) solution
By: Nutanix
Type: Infographic
Nutanix was built to deliver a robust, easy-to-deploy, open, fully hyperconverged infrastructure (HCI) solution for VMware by Broadcom virtualization and end-user computing environments. Download this infographic to unlock 5 reasons for running Nutanix with VMware.
-
Computer Weekly – 7 February 2017: Computer power pushes the boundaries
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine the ways chip engineers are looking beyond silicon to keep pushing the limits of Moore's Law. We find out about serverless computing and how it could deliver what many firms want from the cloud. And we look at the importance of culture change to digital transformation. Read the issue now.
-
Generative AI: Unleashing Innovation and Exploring Its Impact
By: Rackspace Technology
Type: White Paper
The potential of generative AI is unlike any technology in recent memory, with potential application across a high number of use cases. And while this revolution of AI can seem daunting, organizations can leverage the new technology to gain many benefits and seize the opportunity of AI. Read this white paper to discover more.
-
Unify Identities to create a streamlined experience for all users
By: Okta
Type: Product Overview
According to a recent study, 70% of users under the age of 55 would switch banks for a better experience. Download this data sheet to learn how Okta are deploys a one Identity strategy to continue to enable seamless, personalized, and trusted digital experiences.
-
How do Iconic Business Models such as Airbnb Emerge?
By: TechTarget ComputerWeekly.com
Type: Research Content
Brands such as Airbnb disrupt industries and change how consumers think about the market, according to this research from Cass Business School, City University London.
-
E-Guide: Bringing Value to Application Monitoring Through SIM
By: TechTarget Security
Type: eGuide
This expert e-guide describes the value that security information and management systems (SIMs) can bring to both application monitoring and real-time security. See how you can get the most out of SIM by reading on now.
-
Top 6 use cases for generative AI in healthcare (& the risk)
By: ZeOmega
Type: eGuide
Generative artificial intelligence (gen AI) and language learning models like OpenAI’s ChatGPT and Google’s Bard continue to ignite conversations about their potential use cases in the healthcare industry. Download this custom TechTarget eGuide to learn all about the use cases of gen AI for healthcare today.
-
A guide to unified model management for banking leaders
By: SAS
Type: White Paper
In this white paper, you’ll learn how your bank can ensure the proper and consistent execution and monitoring of all the models in your business environment. Read on to understand how you can leverage a robust governance strategy to enhance security throughout the model life cycle.
-
3-phase FHIR implementation approach outlined inside
By: InterSystems
Type: White Paper
Regulations mandating adoption of HL7 FHIR are a major focus for payers in 2024. So, where do you start? Download this paper to evaluate a three-phase FHIR implementation approach and to educate yourself on the transformative potential of the process.
-
Enterprise Strategy Group reveals 8 Business Benefits of Flexible IT
By: Dell Technologies & Intel
Type: Resource
Hop into this custom TechTarget site article to ascertain 5 tangible rewards of adopting flexible IT and 8 critical benefits of as-a-service-based flexible IT models, as told by your peers.
-
How Zero Trust Networks Strengthen Enterprise Security
By: Cradlepoint
Type: Video
As wide area networks become more flexible, organizations are moving beyond traditional perimeter-based security models to build adaptive zero trust networks. Tap into this video to learn how ZTNA is designed to create a secure tunnel from the user’s device to the requested application.
-
Distributed workforces: Why you should embrace remote work
By: Remote
Type: Research Content
Despite continued controversy over remote work, many teams are now looking to another slowly rising trend: distributed work. Organizations are now moving beyond international borders to improve costs, diversity, retention, and more to ensure productivity and employee satisfaction. Dig into this report to learn more.
-
How to best benchmark long-term engagement
By: BrightTALK by TechTarget
Type: BrightTALK Webinar
In today's competitive landscape, it is essential for marketing teams to have the right measurement processes in place. Beyond just understanding the performance of content, marketers must also be able to prove their contribution to business growth and revenue. Access this webinar to learn more.
-
Patient-first health with generative AI: Reshaping the care experience
By: ZS
Type: White Paper
This white paper examines the most promising use cases for patient-first generative AI in healthcare, the biggest barriers to adoption and the steps leaders from healthcare and beyond can take to overcome them.
-
How advanced data analytics is changing the game for insurers
By: SAS
Type: Research Content
This research content illustrates how advanced data analytics and digital transformation are changing the game for insurers. Inside, you’ll discover how you can leverage the full power of CX and learn about the potential of automation in insurance. Download the full report now to find out how the insurance landscape is evolving in the age of CX.