Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens
By: IBM Line of Business View more from IBM Line of Business >>
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Measuring, Monitoring and Improving Customer Experience
By: TechTarget Customer Experience
Type: eGuide
Today’s organizations are realizing that improving customer experience management (CEM) strategies can provide a substantial competitive advantage – but implementing a successful CEM improvement strategy can be difficult.
Check out our exclusive CEM expert guide to learn essential strategies for improving the customer experience and discover 10 simple, inexpensive ways to improve the customer experience, including:
- Create a well-balanced customer experience team
- Give customers a personalized experience
- Act on customer feedback
- And more.
These are also closely related to: "Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens"
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DataOps in 2022: Key findings & market analysis
By: HighByte
Type: Analyst Report
For several reasons, the complexity of today’s data ecosystem hinders the democratization of data and analytics. This e-book by ESG provides extensive insights on how to improve the quality, delivery and management of data and analytics at scale.
To gather those insights, ESG surveyed 403 technical and business data professionals at organizations in North America involved in data and analytics strategy with knowledge of modern tooling, technology and processes.
This research assesses the state of DataOps, including market maturity, experienced challenges, factors influencing buying/planning decisions and more.
Read on to learn key findings and use the report to compare your performance to your peers.
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Integration Platform as-a-Service: A practical guide
By: SoftwareAG
Type: White Paper
An integration platform-as-a-service (iPaaS) is a cloud-based platform that simplifies integration between applications, allowing you easier connection to applications, data sources or legacy systems within your environments.
This guide to iPaaS explains everything you need to know, including:
- How does iPaaS work?
- What are the business benefits of using it?
- What are the challenges of using an iPaaS?
- Examples of iPaaS use cases
Access the guide here.
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A guide to Integration Platform as a Service (iPaaS)
By: Software AG
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Discover how integration platform as a service (iPaaS) connects applications and data across cloud and on-premise. This guide explains iPaaS benefits like fast integration and reduced costs. Learn how leading iPaaS technologies enable digital transformation by providing a single platform to integrate any application.
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iPaaS: The ultimate buyer’s guide
By: Software AG
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This guide explains what integration platform as a service (iPaaS) is, how it works, and why you may need it. Learn how iPaaS enables faster, lower cost integration across your enterprise. Discover key benefits like connecting data and apps quickly, and see how iPaaS facilitates innovation through connectivity.
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Rethink data integration for the age of big data
By: TechTarget Data Management
Type: eGuide
This expert e-guide explores the need for new thinking around data integration in a big data world, and highlights key tools that can deliver the value you're looking for.
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What is a citizen developer?
By: Reply
Type: Case Study
Enabling employees to use self-service tools to create automations is an effective way to eliminate painful processes and improve ways of working – and citizen development makes it possible. Read on to learn how you can empower your people with a citizen developer program to drive innovation and automation across your organization at scale.
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5 fast ways to empower citizen developers
By: HCL Software
Type: eBook
Despite common fears, it is possible to swiftly implement citizen development in a safe, governed way by following 5 simple steps. Learn how in this e-book.
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Why UX Is the Great Enabler of Public Sector Digitization
By: Ensono Limited
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In this white paper, take a close look at how the public sector can put the citizen at the heart of plans for digitization and identity management and create flexibility and robust solutions for the future.
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Augmented analytics tools: a complete guide
By: TechTarget ComputerWeekly.com
Type: eGuide
Augmented analytics tools are designed to simplify the BI and analytics process for business users and citizen data scientists. They've become featured elements in new software releases from BI vendors. This e-guide offers insights into the technology's potential uses and critical issues.
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Government insists 'nothing sinister' about web user data gathering
By: TechTarget ComputerWeekly.com
Type: eGuide
Privacy and data protection have never been more important. Cambridge Analytica, Facebook, we can count the recent scandals on two hands. But lately, government officials have insisted there is "nothing sinister" in plans to gather user information through the Gov.uk website to help deliver more personalised digital services to citizens.
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Key capabilities necessary for public sector cybersecurity
By: Elastic
Type: eBook
Public sector organizations continue to be prime targets for cybercrime, given their responsibility for highly sensitive data, such as health records, intelligence information, student data, and citizen IDs. Read this e-book to get started with a solid and resilient cybersecurity strategy to protect your IP, your data, and your citizens.
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Presentation Transcript: Platform-as-a-Service Changes Everything, Again! Visual PaaS is Here!
By: TechTarget Data Center
Type: Presentation Transcript
Sophisticated Visual PaaS offerings provide a unified environment that empowers both "hard-core programmers" as well as “citizen developers” to develop business applications. CIOs are seeing PaaS as a viable option to embrace "citizen developers" and make the transition from Information Technology to Business Technology.
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Computer Weekly – 22 August 2023: Can low code/no code ease developer skills shortages?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, with organisations increasingly turning to low-code/no-code tools to enable "citizen developers" among staff – we look at whether this can help to ease software developer skills shortages. Read the issue now.
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Smart cities are the future of urban living… but what will power them?
By: Dell
Type: Infographic
Discover in this infographic how Dell’s PowerEdge Servers are powering smart city solutions for the future of modern living.
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What real-world generative AI use cases look like for your organization
By: Dell
Type: Blog
In this TechTarget blog post, discover how many organizations are working with GenAI solutions from Dell Technologies to refine and improve the services they provide to their citizens, with real world examples to examine for your business’s goals.
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How new shared service models cut costs for the public sector
By: Unit4
Type: Infographic
Unit4 research finds that local government organizations are swimming faster than ever in the race to deliver vital citizen services against rising inflation, cost reduction pressures, evolving demands, and an aging population. Check out this infographic to learn about the value of collaborative service delivery for the public sector.
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Dutch organisations demand more from government
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide read about the findings of an investigation into the IT used by the Dutch government. It doesn't make good reading for the government, but sends a strong message that serious work needs to be done. Also read how a cyber-security organisation is calling Dutch government to push towards the creation of electronic IDs for citizens.
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CW Nordics February-April 2020: Swedes lose faith in social media as data security fears increase
By: TechTarget ComputerWeekly.com
Type: Ezine
Swedish citizens are becoming more concerned about the activities of social media companies and are reducing their online interaction with them as a result.
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Top 3 cybersecurity challenges of local government
By: Schneider Electric
Type: White Paper
In this eBook, discover the top three cybersecurity challenges of state and local government and learn how their IT departments can benefit from a partner who can break down these barriers and turn cybersecurity challenges into opportunities.
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Build security for generative AI in federal government
By: AWS
Type: eBook
The potential for massive improvement to productivity and the citizen experience has organizations rushing to deploy generative artificial intelligence (AI) applications. In the public sector eBook you will discover how to begin envisioning and implementing protective measures for your generative AI workloads.
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3 paths to faster growth with low code development
By: ServiceNow
Type: White Paper
Low-code development platforms enable faster innovation and growth by expanding the developer pool. To learn more, read this paper on how low-code development can accelerate your digital transformation.
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CW Europe – December 2017
By: TechTarget ComputerWeekly.com
Type: Ezine
In this quarter's CW Europe, we interview Laurence Schirrecker at Eurosport about how the broadcaster is using the latest technologies to improve how cycling enthusiasts can follow races. Computer Weekly caught up with her at the final stage of the Grand Tour cycling event La Vuelta in Madrid.
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Gen AI for government agencies: Quick guide
By: Avanade
Type: White Paper
Generative AI presents possibilities and risks to businesses in every industry, including government and public agencies. So, how can those agencies embark on gen AI journeys while maintaining public trust and protecting citizens’ data? Review this 7-page white paper for insights.
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Low-code development: What to expect in the future
By: ServiceNow and Softcat
Type: Blog
In the face of rapidly advancing AI, what does the future of low-code development hold? Check out this blog to unlock insights and to consider 5 major trends shaping low-code’s trajectory.
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Generative AI on AWS for the Federal Government
By: AWS
Type: eBook
Generative AI has the potential to help your government organization innovate faster to reinvent citizen experiences and government applications. Read the public sector innovation brief Maximize the Business Value of Generative AI to learn the fundamentals of and how to use generative AI to gain the most value.
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Top IT Predictions in APAC in 2023
By: TechTarget ComputerWeekly.com
Type: eGuide
In this round-up, we review some of the key IT trends that are likely to shape the industry across the APAC region in 2023.
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How to tackle information overload
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we hear from Microsoft CEO Satya Nadella about how the firm wants to use cloud, machine learning and innovative datacentre technologies to open up access to information. Our new buyer's guide looks at network function virtualisation. And we examine the role of blockchain in cloud data security. Read the issue now.
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CCTV network data: How to improve your analytics
By: Hewlett Packard Enterprise
Type: Case Study
Auckland Transport (AT) manages the data collected across a closed-circuit television network of over 3,500 cameras. Analyzing this data is critical to maintaining the safety of Auckland’s citizens and tourists. To perform stronger analytics, AT adopted the HPE GreenLake edge-to-cloud platform. Learn why in this case study.
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E-government benchmark 2016
By: TechTarget ComputerWeekly.com
Type: Essential Guide
The results of the latest e-government benchmark show a cautious acceleration of e-government implementation in Europe.
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6 cross-organization benefits of observability (O11y)
By: Elastic
Type: White Paper
To unlock the cross-organization benefits of O11y—including high reliability during downtime and migrations—read this paper. It also dispenses recent research explaining how and why O11y is essential for public sector DX.
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Top 10 IT careers and skills stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
Digital skills are becoming increasingly important for day-today living, as well as for navigating the world of work. With digital and technology becoming a part of every company, it is important that all citizens in the UK have at least a basic level of digital competence. Here are Computer Weekly's top 10 IT careers and skills stories of 2019.
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Implementing GenAI: Use cases & challenges
By: TechTarget ComputerWeekly.com
Type: eGuide
The use cases of generative AI are wide-ranging and have the potential to impact nearly all areas in business and IT. In this e-guide on generative AI, learn how to put the technology to work in business applications, DevOps and IT, as well as manage implementation challenges and risks.
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Jargon buster guide to GDPR
By: TechTarget ComputerWeekly.com
Type: eGuide
In this guide, we provide the 10 most important things you need to know about GDPR, and a jargon-buster explanation for some of the key terminology.
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Simulating organizational change to predict savings
By: Unit4
Type: Video
Changing legislation, increasing citizen demands, budget cuts and mergers are all factors putting pressure on the public sector to deliver IT organizational change. However, it is often difficult to get consistent data, work collaboratively, and accurately plan. Learn how Unit4’s suite of solutions can help in this video.
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CW Middle East ezine July 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
What more does a region need to be recognised as a technology leader than its very own valley, of the silicon variety? Where once only oil flowed down Saudi Arabia's economic valleys, tech has now taken a grip. Read in this issue about the country's ambitions in the tech sector.
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Top 10 ASEAN IT stories of 2022
By: TechTarget ComputerWeekly.com
Type: eGuide
Despite challenges, those in ASEAN have taken things in stride as they press on with digital transformation, whether it is empowering citizen developers or building cloud-native applications. Here are Computer Weekly's top 10 ASEAN IT stories of 2022.
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Computer Weekly – 24 September 2019: Climate change – the challenge for datacentres
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine the impact of climate change on datacentres as potential victims and contributors to the problem. We look at the rise of voice channels and how IT leaders can use the technology for better customer experience. And we ask what lessons must be learned from Ecuador's citizens' data breach. Read the issue now.
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CW Middle East Jan to Mar 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
The Middle East is investing heavily in IT to make life better for its population. Smart city developments are an example. But read in this issue how in the Middle East, where there is a growing population and a rise in lifestyle-related disease, IT is being used to support the healthcare system.
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Clients tell-all in Linux simplification and innovation for enterprises
By: TechTarget ComputerWeekly.com
Type: eBook
In this e-book, you will discover how to optimize server reliability, uptime, and IT manageability (and meet your SLAs) using an enterprise-grade Linux platform. Read on to ensure your business receives the processing power it needs to address increasingly sophisticated and demanding application requirements.
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CW Benelux February 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue, read about how and why one public sector IT professional in the Netherlands, Victor Gevers, took a whole year out to hack ethically and, in the process, unearthed about 1,000 vulnerabilities.
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ITIL and ITSM: How IT is becoming more service-oriented
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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Cyber security in the Middle East
By: TechTarget ComputerWeekly.com
Type: eGuide
As organisations increase their reliance on IT through rapid digital transformations, the threat of cyber attack grows. It is not just western countries such as the US and the UK that are being targeted by hackers, as the rapidly developed and wealthy nations of the Middle East become targets of both politically and financially driven attacks.
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CW Nordics May 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
In a country like Sweden which has embraced IT to transform life and work and where concepts like cashless society are welcomed by many, the proliferation of artificial intelligence is inevitable.
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Computer Weekly - 2 June 2020: What will be the IT security priorities of the post-coronavirus world?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the working world after the pandemic will be very different – we assess the IT security priorities for the 'new normal'. Facial recognition firms are racing to identify people wearing face masks. And how did Europe's telecoms networks cope with the switch to remote working? Read the issue now.
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EU data protection: Essential guide
By: TechTarget ComputerWeekly.com
Type: eGuide
The European Union's General Data Protection Regulation (GDPR) comes into effect on 25 May 2018. GDPR will introduce new accountability obligations and stronger rights and restrictions on international data flows.
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The future of enterprise IT: Social, social, mobile, analytics and cloud
By: TechTarget ComputerWeekly.com
Type: eGuide
Cloud and data technologies are allowing organizations to provide service levels not even dreamt of a few years ago. This guide looks at some examples of these technologies transforming organizations in South-East Asia.
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The future of enterprise IT: Social, mobile, analytics and cloud
By: TechTarget ComputerWeekly.com
Type: eGuide
Mobile and data technologies are allowing organisations to provide service levels not even dreamt of a few years ago. This guide looks at some examples of these technologies transforming organisations in Australia.
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Global Connectivity Index 2016
By: TechTarget ComputerWeekly.com
Type: Research Content
The Global Connectivity Index (GCI) 2016 from Huawei measures the progress of 50 nations in investing in and deploying Information and Communications Technology (ICT) to achieve economic digitisation
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Your GDPR guide
By: TechTarget ComputerWeekly.com
Type: eGuide
Despite the focus on data protection, many organisations are still leaving their data wide open for attack through the digital equivalent of leaving the front door open and the windows unlocked from a hacker perspective.
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How automated asset management empowers an IT team
By: Auvik Networks, Inc.
Type: Case Study
A governmental body like the City of Williamsburg, Virginia, needs a network that can support critical missions like providing public health access and emergency services. Read this case study to explore how Williamsburg’s IT team improved networking capabilities.
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Data integration to support modern BI and advanced analytics programmes
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we discuss why data integration and preparation are the unsung heroes of modern BI and advanced analytics. More so than ever, it would seem, due to the ever-increasing volume and variety of data.
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Computer Weekly – 19 July 2016: Building big ideas in banking
By: TechTarget ComputerWeekly.com
Type: Ezine
In this issue we visit JP Morgan's European software development centre in Glasgow to see how the investment bank is working with local universities and collaborating in the open source community. Software chief, Stephen Flaherty, talks about how JP Morgan uses open source software and has now begun contributing to open source projects.
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Digital transformation: bridging the paper and digital gap
By: TechTarget ComputerWeekly.com
Type: Analyst Report
Enterprises are increasingly turning to traditional managed print service providers to improve process efficiency across both paper and digital information, says this report from analyst group, Quocirca.
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Computer Weekly – 10 July 2018: Tackling the digital identity problem
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, as UK government attempts to create a digital identity standard flounder, we examine progress on establishing the online ID system the digital economy needs. Barclays bank talks about its move to DevOps and public cloud. And we find out how AI could help improve IT service management. Read the issue now.
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Global ransomware attack is a security wake-up call
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at the global WannaCry ransomware attack that spread over 150 countries – will it be the wake-up call to take cyber security seriously? Also, find out how Moscow is leading the way in smart city digitisation. And our latest buyer's guide examines customer experience management.