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  Feb 9, 2010
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Mistakes users make implementing ITIL
sponsored by SkillSoft Corporation

Learn how to overcome common mistakes that organizations make within the first year of an ITIL implementation by:

  • Hiring dedicated ITIL communications personnel
  • Being an actively engaged and visible CIO during the entire process to effectively communicate messages
  • Placing a high priority on ITIL projects and constructing an "ITIL Dream Team" to execute these objectives
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