In June of 2008, Keynote launched the Keynote Internet Testing Environment (KITE) 2.0 - a unique capability that truly takes QoE-related testing and triage into geographically global terrain. Keynote is well known as one of the industry's leaders in providing role-specific assessments of how and why the customer experience may be impacted by a whole variety of IT issues, and even some non IT-related issues, for Web applications, voice, and streaming media. Given the variety of roles and tests it can support, KITE can also serve as a catalyst for more effective communication in managing the lifecycle requirements of advanced Web applications by providing common points of reference to support distinctive functional experts. These include application development, Q/A Test, Web Operations and IT Operations overall, as well as business and portfolio planning. This impact analysis is targeted at placing KITE in industry context and providing a snapshot of some of the more distinctive features of KITE's capabilities.