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The Business Case for Better Problem Resolution Processes
sponsored by BMC Software, Extending Value with Identify Software
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There's a process that your development and testing teams follow every day that does NOT add any business value and, in fact, WASTES nearly a third of the their time - time that could and should be spent developing more functionality into new releases, testing applications more thoroughly, and improving initial release quality: application problem resolution. Forrester Consulting conducted an anonymous telephone survey of 150 managers, directors, and VPs of application development to determine the business impact of application problem resolution:
- How much developer and tester time does application problem resolution consume?
- What makes application problem resolution processes more or less efficient?
- What are the IT, business, and opportunity costs associated with application problem?
Read the results of the study in, "The Business Case For Better Problem Resolution Processes"
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