CASE STUDY:
Project management processes that are not standardized can extend project timelines and lead to product poor quality and unsatisfied customers. Discover how system knowledge management can improve availability by reducing manual dependence.
WHITE PAPER:
Access this white paper about a complimentary system that can help boost your ROI for PeopleSoft Enterprise by controlling your most mission critical business processes.
WHITE PAPER:
This white paper introduces an integrated business intelligence and performance management solution that gives users self-service access to the tools and data they need to make timely, accurate decisions.
WHITE PAPER:
The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.
WHITE PAPER:
This white paper discusses the role of user profile management. HP’s solution for this business issue is discussed as a means of addressing the subscriber experience infrastructure.
WHITE PAPER:
The following white paper discloses a sure-fire way to track and analyse performance across an infinitely expanding number of channels and campaigns.
WHITE PAPER:
This article explains in detail about how to arrive at and implement an effective business intelligence strategy, using both a BICC and performance management technology.
WHITE PAPER:
Hyperion performance management applications deliver a wide range of Business benefits as well as IT benefits; this overview outlines key benefits.
EGUIDE:
In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
